Windows 10 IT Pro Essentials Support Secrets

This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book.

Whether you’re training a classroom full of office workers or working one on one with a harried small business owner, your first challenge in introducing Windows 10 is helping each user get comfortable with new ways of doing familiar tasks. The amount of change can be overwhelming, especially for nontechnical users who’ve grown accustomed to Windows 7 after years of everyday use.

This book is for anyone who trains people to use Windows 10, including IT pros and those brave souls who staff the help desk in corporations. Most of all, it includes the incredibly large population of people who have earned a reputation for being “the person who knows Windows.”

The goal of this book is to introduce the building blocks of Windows 10 in a way that can help you answer the “How do I…” questions quickly, while going one step further offering the kind of extended details about how Windows 10 works that might answer the next question before it’s even asked.

Sample Pages

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