MCTS Self-Paced Training Kit (Exam 70-667): Configuring Microsoft® SharePoint® 2010: Managing Web Applications

Case Scenario: Troubleshooting Web Application Configuration

In this case scenario, you apply what you’ve learned about subjects of this chapter. You can find answers to these questions in the “Appendix A” section at the end of this book.

You have recently begun working at Contoso, Ltd. The previous SharePoint administrator, who is no longer with the company, created an intranet web application. Users can access the web application by typing http://intranet.contoso.com or http://intranet. You have been told the intranet was configured so that users could type either URL to make it easier for users.

But users are complaining. They report that if they access the site as http://intranet, they have to click the Sign In link in the upper-right corner of the page before they can see certain content. If they access the site as http://intranet.contoso.com, they see all of their content immediately.

1. What can cause SharePoint to display a Sign In link? Why are users seeing the Sign In link?

2. What might the previous administrator have done that would cause different behavior for http://intranet than http://intranet.contoso.com?

3. You want to fix this problem, so that users can access the web application using either http://intranet or http://intranet.contoso.com and immediately see all of their content. You also want to correct configuration that was made by the previous administrator. Describe the tasks you will perform to resolve the situation.